Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags still attached, and in its original packaging. You’ll also need the receipt, order number or proof of purchase.

To start a return, you can contact us at Jenna@thedogswhiskers.co.uk. Please allow us up to 3 working days to reply to your email and confirm your return - we will send you the relevant returns address to make your return. You will have 7 days from the date we reply to you to ship your returned item(s). Items sent back to us without first requesting a return will not be accepted.

Returns made after the returns timeframe, or in an unsuitable condition such as worn/marked/without tags will not be accepted and you will need to arrange collection of your returned goods at your own cost.

I cannot accept liability for any goods lost or damaged in transit therefore I would recommend that you obtain a free 'Certificate of Posting' from the Post Office or choose to send the goods by Recorded Delivery. All returns are made at your own risk/cost.

You can always contact me for any returns questions at  jenna@thedogswhiskers.co.uk

Damages and issues
Please inspect your order upon delivery and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, this includes custom products (such as special orders or personalized items).

Unfortunately, I cannot accept returns on sale items or gift cards.

Refunds
Please allow 7 days for me to process your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you have not heard from me after this time, please reach out to me at: Jenna@thedogswhiskers.co.uk with your order name and number.