Shipping

Shipping and Lead Time.

Here at The Dogs Whiskers all products are lovingly handmade to order by myself, I endeavour to get all items out to my customers as quickly as possible. Every item is carefully wrapped with added pretty touches and sent out through Royal Mail. My standard lead time is 7 calendar days of order placement. Shipping is only available Monday to Friday, so orders placed on Saturday, Sunday or UK Bank Holiday Monday will be shipped within 7 days of the first working day after order placement.

At times, due to peaks in demand or availability of materials and fabrics, this lead time may be extended at my sole discretion. If this is to happen, I will make every effort to notify you before the standard lead time has expired.

If you require shipping for a specific date or event, please contact me before placing an order to confirm that it will be possible to achieve the date you require. Additional charges may apply for priority ordering and expedited shipping.

​When placing an order from outside the United Kingdom, you authorise myself to ship the order to the address you have provided with the order and understand that you may have to pay additional taxes and duties in addition to the purchase price of goods. Any charges levied upon the goods after we despatch are your sole responsibility to pay not The Dogs Whiskers. If the address supplied is incorrect or invalid and this results in a failed delivery, no refund will be given for the lost goods. 

Any shipping which is not ‘TRACKED AND SIGNED’ is at your own risk. If the item does not reach you, we will provide proof of postage showing the date and time sent, plus your Postcode and House Number or Name, as provided by Royal Mail. We are not able to replace or offer a refund for items that have not arrived, unless you have selected a ‘TRACKED AND SIGNED’ shipping option.